Privacy Policy.

Thank you for trusting us with your vehicle and your information. This Privacy Policy explains how we collect, store, use, and protect your personal data when you visit our website or use our boutique car storage services.

We are a family-run business spanning three generations. In this policy, references to "we", "us", "our", or "Carcopia" refer to Carcopia. We operate as a "Data Controller" under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We only collect the data necessary to provide you with an elite car storage and concierge experience. This includes:

• Identity Details: Your name and title.
• Contact Information: Your email address, phone number, and billing/residential address.
• Vehicle Information: The year, make, model, registration number, and any specific mechanical or preservation requirements for your car.
• Digital Data: Your IP address, browser type, and anonymous information regarding how you interact with our website (collected via cookies).

Note: Our services and website are strictly intended for individuals aged 18 and over.

We will only ever use your data when the law allows us to. Most commonly, we use your information to:

• Fulfill a Contract: To manage your vehicle booking, process billing, coordinate enclosed transport, and carry out active maintenance (like battery and fluid checks).
• Keep You Informed: To update you on your vehicle status or notify you about necessary collections or service schedules.
• Our Legitimate Interests: To maintain the security of our facility, optimize our website layout, and respond to your booking inquiries.

We never sell your data to third-party marketing companies.

To maintain absolute privacy for our clients, your data is handled with strict confidentiality. We only share information with trusted third parties under the following conditions:

• Specialist Partners: Trusted local main dealers, MOT testing stations, or logistics providers explicitly chosen to service your car at your request.
• Legal Obligations: If required to do so by UK law, a court order, or law enforcement investigations.

All of our external partners are bound by strict confidentiality agreements to ensure your data is protected to the same high standard we maintain.

Because we handle high-value assets, security is at the heart of everything we do at Carcopia. We use advanced technical, physical, and administrative safeguards to protect your personal data from unauthorized access, loss, or alteration.

To maintain facility security, our exact location remains confidential, and access is restricted exclusively to clients by prior appointment.

We only retain your personal details for as long as necessary to fulfill the purposes we collected it for, including any legal, accounting, or reporting requirements. Typically, if you cease storing a vehicle with us, we safely archive contract data in line with standard UK business retention laws.

Under the UK GDPR, you have significant rights regarding your data. You can exercise these at any time, completely free of charge:

• The Right to Access: You can request a copy of the personal data we hold about you.
• The Right to Correction: You can ask us to update or correct any inaccurate details.
• The Right to Erasure: You can ask us to delete your personal data (where we no longer have a legal or contractual right to keep it).
• The Right to Object: You can unsubscribe from any of our operational or update emails at any time.

Our website uses small text files called "cookies" to help the site run efficiently and to analyze web traffic. This helps us improve our digital experience.

• Essential Cookies: Required for basic website navigation and forms to function properly.
• Analytical Cookies: Help us monitor anonymous browsing habits so we can track website performance.

You can choose to reject or block cookies at any time through your browser's preferences menu. However, please note that disabling cookies may affect how certain parts of our website function.

If you have any questions about this Privacy Policy, or if you would like to exercise any of your legal data rights, please contact our family team directly:

Email: enquiries@carcopia.co.uk

This policy was last updated in June 2026.